If you want to connect to a Microsoft Exchange, you have two options:Įnable and configure either IMAP connections in Microsoft Exchange, then configure the authenticated SMTP settings. The default protocol for Microsoft Exchange, MAPI, is not supported. Official support for connections over POP3/POP3S is deprecated. The setup wizard opens to the New Mail Server Connection dialog.Įmail channels in YouTrack should be set up to connect over IMAP/IMAPS. Select the Connect to an external mail server option. Open the options menu for the project, then select Channels. Locate your helpdesk project in the list.
To connect to a Gmail mailbox:Ĭlick the Projects link in the application header.
DAVMAIL UPDATE VERIFICATION
We strongly encourage you to enable 2-Step Verification and use an App Password to authenticate with the Gmail service. While you may still allow access to less secure apps, Google has indicated that it will eventually discontinue support for this type of authentication. To connect to the Gmail service with this account, generate an application-specific password in your Google account.įor the Username, enter the username for your Google account.įor the Password, enter an application-specific password that you generated in Google. The Google account that you store in the channel settings must have 2-Step Verification enabled. If you use a Google account that is managed by your organization as part of Google Workspace, make sure that the option to Disable access to less secure apps is switched on. Leave the option to enable access for less secure apps in your Google account Off.Īpp Passwords can only be used with accounts that have 2-Step Verification turned on. If you're connecting with a Google account that you manage yourself, generate an application-specific password (App Password) in your Google account and use it for authentication. The requirements apply to the Google account that you use to authenticate with the Gmail service. The setup requirements are based on the current setting for managing less secure apps. By their definition, this applies to connections that authenticate with a username and password, which are vulnerable to hijacking. Google accounts have settings that restrict access to third-party applications that use less secure sign-in technology. To configure your mail service to be compatible with a helpdesk project, read and follow the instructions for Microsoft Exchange Online or Microsoft Exchange Server. For details, see Gmail.įor Microsoft Exchange Server and Microsoft Exchange Online (Office 365) mailboxes, additional setup is required. Before you start, make sure you have selected the tab that corresponds to the mail server you want to use for this channel.įor Gmail, there are special requirements for the account that you use to connect to the mail service.
The steps for performing this operation vary by mail server. To set up this type of email channel, you need to connect to one or more mail servers. If you already have a customer-facing email address and want to manage messages sent to this address in this helpdesk project, consider using email forwarding instead. This set up is best performed in coordination with a system administrator. This option is suitable for companies that already have their own server for processing email traffic. Mail server connections let you process messages sent to a business email address that is hosted under your own domain.
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